TERMS & CONDITIONS
Welcome to ConnectedCulture! By accessing our services or website, you agree to comply with and be bound by these Terms and Conditions. If you do not agree with any of these, please refrain from using our services.
1. About Us
ConnectedCulture provides culturally sensitive mental health therapy to individuals, emphasising holistic and inclusive approaches. We aim to foster understanding and well-being by bridging cultural gaps in mental health care.
2. Definitions
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Client/User: Refers to any individual using our services or accessing our website.
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Service Provider: Refers to ConnectedCulture and its team of licensed therapists.
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Services: Refers to one-on-one therapy sessions provided by ConnectedCulture.
3. Services Provided
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All therapy services are delivered by qualified and trained mental health professionals.
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Therapy sessions are strictly confidential, as outlined in our Privacy Policy.
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Services are available to people clients aged 18 and over.
4. Booking and Payment
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Sessions must be booked in advance through our online booking system.
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Payment is required before the session and can be made via our secure payment portal.
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Cancellations or rescheduling must be made at least 24 hours before the session. Failure to do so may result ina full charge for the missed session.
5. Confidentiality and Data Protection
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All client information is treated with strict confidentiality in accordance with the UK GDPR and the Data Protection Act 2018.
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By using our services, you consent to the collection, storage, and use of your data as outlined in our Privacy Policy.
6. Client Responsibilities
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Clients are expected to engage respectfully with therapists. Abusive or inappropriate behaviour will not be tolerated and may result in termination of services.
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Clients must inform therapists of any relevant health or medical conditions that may affect therapy sessions.
7. Limitation of Liability
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ConnectedCulture strives to provide high-quality services; however, we do not guarantee specific outcomes or results from therapy sessions.
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We are not responsible for any decisions made or actions taken by clients based on therapy sessions.
8. Intellectual Property
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All content on the ConnectedCulture website, including logos, text, graphics, and designs, is the property of ConnectedCulture.
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Users may not reproduce, distribute, or use content from our website without prior written consent.
9. Governing Law
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These Terms and Conditions are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.
10. Contact Us
For any queries or concerns regarding these Terms and Conditions, please get in touch with us at: