Effective Date: December 2024

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At ConnectedCulture, we are committed to protecting your privacy and ensuring the confidentiality of the personal information you share with us. This Privacy Policy outlines how we collect, use, store, and protect your information when you interact with our services. By using our services, you agree to the terms outlined below. 

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1. Information we collect

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We may collect the following types of personal information from you:

• Personal Identification Information: Name, date of birth, address, email address, and phone number. 

• Health Information: Details about your mental health and therapy requirements shared during consultations or via forms.

• Payment Information: Billing details and payment methods.

• Usage Data: Information about how you interact with our website, such as our IP address, browser type, and pages visited. 

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2. How we use your information

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We use your personal data for the following purposes:

• To provide therapy services tailored to your needs. 

• To communicate with you regarding appointments, inquiries, or updates. 

• To process payments and issue invoices. 

• To ensure the security of our website and improve your user experience. 

• To comply with legal and regulatory requirements. 

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3. How we protect your information

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We take appropriate technical and organizational measures and to ensure the security of your data, including:

• Encryption of sensitive data.

• Secure storage systems for physical and electronic records.

• Regular monitoring and updating of our security systems to prevent unauthorized access.

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4. Sharing your information

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We do not sell or rent your personal information to third parties. However, we may share your data in the following instances:

• With healthcare professionals involved in your care, only with your consent.

• With payment processors to facilitate transactions.

• When required by law or to protect the rights, property, or safety of ConnectedCulture or others. 

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5. Your rights

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You have the following rights regarding your personal information:

• Access: Request a copy of the data we hold about you. 

• Correction: Update any inaccurate or incomplete information. 

• Erasure: Request deletion of your data, subject to legal and professional record-keeping requirements. 

• Restriction: Limit the processing of your data under certain circumstances. 

• Objection: Object to the processing of your data for specific purposes. 

To exercise any of these rights, please contact us at: hennachumber@connectedculture.co.uk

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6. Retention of data

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We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Health records will be retained in accordance with regulations.

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7. Cookies and tracking

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Our website uses cookies to enhance your experience. Cookies help us understand how you interact with our website and allow us to improve our services. You can adjust your cookie settings in your browser at any time. 

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8. Changes to this policy

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We may update this Privacy Policy periodically. Changes will be communicated via our website, and the 'Effective Date' will be updated accordingly. 

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9. Contact us

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If you have any questions or concerns about this Privacy Policy or how we handle your information, please contact us:

Email: hennachumber@connectedculture.co.uk​​​​